Communications, media, and utilities providers operate in markets where expectations are high, margins are tight, and disruption is constant. Customers demand simple signups, transparent service, and fast issue resolution, across digital and assisted channels while enterprise clients expect complex contracts, tailored solutions, and proactive service.
Alphaleo helps Communications, Media & Utilities organisations turn Salesforce Industry Clouds into unified engagement platforms that connect sales, service, marketing, and field operations. Using Salesforce Communications Cloud and Utilities Cloud, combined with AIdriven insights and automation, Alphaleo enables providers to break down system silos, gain a single view of customers and sites, and deliver consistent experiences from first contact to ongoing service.
Let’s Discover Advisory Offerings.
- Customer and account 360° views across B2B and B2C
- Product, pricing, and catalog management for complex portfolios
- Quotetoorder and ordertoactivation journeys
- Omnichannel care across contact centres, digital, and selfservice
- Field service and outage management
- Usage, billing, and revenue analytics
- Churn, retention, and upsell programmes powered by AI
- Advisoryled transformation – Industry workshops and process mapping before configuration
- Configfirst, extendwhereneeded Maximise use of standard Communications and Utilities Cloud features
- AIenabled operations – Use Einstein and agentic AI for recommendations, routing, and predictions
- Integrationready architectures – Robust connectivity with OSS/BSS, billing, mediation, and network systems
- Governance and compliance – Security, privacy, and regulatory controls built into the operating model
- Enterprise account and hierarchy management
- Contract, SLA, and lifecycle management
- Complex product and pricing configuration (bundles, discounts, contracts)
- Quotetoorder, order capture, and orchestration
- Enterprise service management and case handling
- Partner and channel enablement for resellers, dealers, and agents
- Faster enterprise deal cycles through standardised, automated workflows
- Improved contract and SLA visibility for sales, service, and finance
- Higher enterprise customer satisfaction and retention
- Reduced operational complexity and manual handoffs
- Increased revenue predictability and pipeline transparency
- Deep understanding of B2B communications business models
- Strong Salesforce platform and integration expertise (including OSS/BSS and billing)
- AIfirst approach to enterprise account intelligence and forecasting
- Proven experience delivering complex, multisystem enterprise transformations
Our Industries
Government & Public Sector
Transforming public services with secure, citizen-centric digital solutions.
Telecommunications
Driving connectivity, innovation, and customer engagement.
Retail
Reimagining retail with seamless, customer-first digital experiences
Manufacturing
Accelerating production excellence through smart, data-driven operations.
Travel & Hospitality
Delivering modern, personalized experiences for travelers and guests.
Financial Services
Accelerating digital transformation with compliance-ready, scalable solutions.
Our Partners
Alphaleo collaborates with industry-leading technology providers to deliver best-in-class results. Our partnerships enable seamless integration, enhanced automation, and maximum value for clients. Key partners include Salesforce, DocuSign, HubSpot, Zoho, HCL Software, Commercetools, BigCommerce, Databricks, JFrog, MuleSoft, Celigo, SnapLogic, and Blackthorn, powering our solutions with proven expertise and reliability.
Our Strategic Partnerships
The Alphaleo Lens
Our stories, strategies, and innovation from our experts
Trusted by Industry Leaders
Real words from brands that rely on our expertise