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Salesforce Core Clouds

Agentforce Sales

Alphaleo helps sales teams turn Agent force Sales into a connected revenue engine, with intelligent pipelines, guided selling, and real time visibility for leaders and sellers alike.
What Alphaleo delivers:
  • Lead, opportunity, and activity automation

  • Territory, quota, and book of business management

  • Pipeline, forecast, and performance dashboards

  • AI driven insights for next best action and win probability

  • CPQ and revenue operations enablement

Business impact
  • Shorter sales cycles

  • Higher conversion and win rates

  • Improved forecast accuracy and pipeline health

Agentforce Service

With Agent force Service, Alphaleo helps organisations move from reactive case handling to pro-active, AI assisted service experiences across every channel.

Capabilities:
  • Knowledge management and deflection journeys

  • AI powered routing, recommendations, and replies

  • Self service portals and Field Service enablement

  • Omnichannel support (email, chat, voice, social, messaging)

  • Case life cycle and SLA automation

Business impact
  • Higher CSAT and NPS

  • Reduced resolution and handle times

  • Improved agent productivity and consistency

Marketing Cloud & Data Cloud

Alphaleo combines Marketing Cloud and Salesforce Data Cloud to help teams deliver the right message, to the right audience, at the right time, backed by a real time Customer 360.
What we do:
  • Journey orchestration across email, SMS, mobile, and social

  • Audience segmentation, propensity modelling, and targeting

  • Lead nurturing, scoring, and handoff to sales

  • Behavioural analytics, experimentation, and personalisation

  • Data Cloud–powered unification and activation of customer data

Business impact
  • Stronger engagement across the funnel

  • Higher lead to customer conversion

  • Improved campaign ROI and marketing efficiency

Experience Cloud

Alphaleo uses Experience Cloud to create connected portals that bring customers, partners, and employees into a single Salesforce powered ecosystem.
Capabilities:
  • Customer, partner, and dealer communities

  • Self service knowledge and case portals

  • Role based access, approvals, and workflows

  • Deep integration with Sales, Service, and Data Cloud

  • Custom UI/UX aligned to brand and accessibility standards

Business impact
  • Improved collaboration and partner performance

  • Greater customer empowerment and deflection to self service

  • Reduced support volume and operational overhead

Commerce Cloud

Alphaleo designs and implements Commerce Cloud solutions for B2C and B2B brands, connecting store front experiences with CRM, marketing, and ful filment.

What Alphaleo offers:
  • Store front, catalogue, and search configuration

  • Cart, checkout, and payment experiences tailored to your markets

  • Pricing, promotions, and discount frameworks

  • Order, inventory, and fulfilment synchronisation

  • Commerce to CRM, Service, and Marketing Cloud integrations

Business impact
  • Increased online revenue and conversion

  • Lower cart abandonment and friction

  • Unified view of customer behaviour across commerce and CRM

Loyalty Management

Alphaleo helps brands use Salesforce Loyalty Management to design programmes that reward behaviour, not just transactions, and connect seamlessly with marketing and commerce journeys.

What Alphaleo delivers

  • Loyalty strategy, tiers, points, and benefits design

  • Member 360 setup with engagement and value scoring

  • Realtime earn/burn, status, and benefits tracking

  • Integration with Commerce Cloud, Experience Cloud, and Marketing Cloud

  • Dashboards for loyalty performance, breakage, and LTV

Business impact

  • Higher repeat purchase and visit frequency

  • Increased customer lifetime value and advocacy

  • Richer insight into member behaviour and profitability

MuleSoft Integration Services

As an extension of Salesforce CRM, Alphaleo delivers MuleSoft powered integration architectures that turn Salesforce into the trusted engagement layer for your enterprise.
Our MuleSoft services include
  • API led connectivity design (system, process, and experience APIs)

  • Real-time and batch data synchronisation with ERP, billing, data lakes, and core systems

  • Integration governance, security, and lifecycle management

  • Monitoring, alerting, and performance optimisation

Business impact
  • Unified, real-time data across the enterprise

  • Reduced integration complexity and technical debt

  • Faster rollout of new products, channels, and experiences

Our Industries

Government & Public Sector

Transforming public services with secure, citizen-centric digital solutions.

Telecommunications

Driving connectivity, innovation, and customer engagement.

 

Retail

Reimagining retail with seamless, customer-first digital experiences

Manufacturing

Accelerating production excellence through smart, data-driven operations.

Travel & Hospitality

Delivering modern, personalized experiences for travelers and guests.

Financial Services

Accelerating digital transformation with compliance-ready, scalable solutions.

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Partners

Our Partners

Alphaleo collaborates with industry-leading technology providers to deliver best-in-class results. Our partnerships enable seamless integration, enhanced automation, and maximum value for clients. Key partners include Salesforce, DocuSign, HubSpot, Zoho, HCL Software, Commercetools, BigCommerce, Databricks, JFrog, MuleSoft, Celigo, SnapLogic, and Blackthorn, powering our solutions with proven expertise and reliability.

Our Strategic Partnerships

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