Overview
Travellers expect intuitive discovery, simple booking, proactive updates, and fast resolution when plans change. Many travel providers still rely on disconnected booking engines, spreadsheets, and callcentre tools, making it difficult to provide realtime information or personalised service.
Alphaleo helps tour operators, OTAs, agencies, and transport providers use Salesforce to build a single engagement layer across marketing, sales, and service. By unifying traveller data and linking Salesforce with booking and ticketing platforms, we enable seamless journeys from first enquiry to posttrip followup.
Our Offerings
- Lead and enquiry management for B2C and B2B/corporate travel
- Itinerary and booking management integrated with CRS/GDS/booking engines
- Service Cloud for disruptions, changes, refunds, and support cases
- Marketing journeys for pretrip information, upsell, and posttrip engagement
- Partner and agent portals for wholesale and B2B distribution
- Loyalty programmes and membership journeys for frequent travellers
Our Approach
What We Deliver
- Single, consolidated view of travellers, bookings, and interactions
- Automated handling of enquiries, quotes, bookings, changes, and cancellations
- Proactive communications for confirmations, reminders, and disruptions
- Analytics on conversion, channel performance, and customer lifetime value
Why Alphaleo
- Domain understanding of travel booking flows and B2B/B2C distribution
- Salesforce and integration skills that connect CRM with booking, ticketing, and partner systems
- Focus on reducing manual handling and improving traveller satisfaction and repeat bookings
Industry-Focused Solutions for a Digital-First World.
Enabling industries to leading the future of business.
Stronger Together, Delivering Greater Value.
Partnering with technology visionaries to unlock enterprise potential.
Enterprise Technology Transformation CRM , ERP & Ecosystem Apps
Data-Analytics , AI Dev Ops
Digital Commerce & Hyper Automation
Where Strategy Meets Execution and Results Follow.
Real outcomes from our technology innovations that transformed our clients' worlds.
Trusted by Industry Leaders
Real words from brands that rely on our expertise