From Ticket Queues
to Outcome Engines
As a Salesforce partner, Alphaleo helps enterprises move from legacy, ticket-centric tools to AI-native, agentic ITSM — resolving issues instantly, reducing costs, and elevating the employee experience.
- Moving beyond legacy ITSM to AI-native platforms
- Automating routine work to free IT teams for strategic work
- Predicting incidents before they impact users
- Unifying IT with HR, Facilities, and enterprise services
- Maximising Salesforce ROI with native ITSM on Service Cloud
Alphaleo + Agentforce IT Service:
Four Game-Changing Outcomes
Built for enterprises that want AI-native service management, not just a new skin on old tooling.
Reach Resolutions Faster
Equip every employee with AI agents that solve common issues instantly — password resets, access requests, software provisioning — without ever opening a ticket.
→ Issues resolved in seconds, not hoursReduce IT Costs
Automate end-to-end processes across Incident, Problem, Change, Request, and Knowledge Management. Deflect 30–60% of routine tickets and cut resolution time by up to 90% with AI assist.
→ Lower TCO vs legacy ITSMDelight Every Employee
Create seamless, omnichannel experiences across Slack, Microsoft Teams, email, webchat, and portals — with a single, unified service catalogue for IT and HR.
→ Modern, conversational support experiencesEnsure Business Continuity
Proactively detect incidents, assess business impact, and initiate resolution through intelligent workflows — so employees stay informed and disruptions are minimised before they escalate.
→ Proactive, not reactive service management
Everything You Need,
Built Into One Platform
Agentforce IT Service — configured and deployed by Alphaleo — brings together every capability your team needs.
Agentic IT Service Desk
Centralises incidents, problems, changes, and requests in one AI-enhanced workspace aligned to ITIL best practices.
AI Agents for Employees
Autonomous agents resolve routine requests 24/7 in Slack, Teams, and portals using natural language — no ticket needed.
AI Assist for IT Teams
Real-time suggestions, root-cause analysis, and automated summaries accelerate agent productivity across every case.
Agentic CMDB & Discovery
Dynamic configuration database that auto-discovers assets and maps dependencies in real time — always accurate, always current.
Unified Service Catalogue
One user-friendly catalogue for IT and HR services with automated fulfilment workflows — so employees always know where to go.
Integrations & Automation
Prebuilt connectors for Microsoft, Google, Workday, Zoom, and more — plus a no-code workflow builder for custom automation.
Trust, Security & Compliance
Built-in data protection, AI guardrails, PII masking, and auditable SLA enforcement — so IT and Legal both sleep well at night.
A Path to AI-Native ITSM
in Weeks, Not Months
We map your current ITSM stack and goals, then design and deploy a modern service desk — natively on Salesforce — with a proven, five-phase approach.
A Complete View of Every Employee and System
Alphaleo ITSM is designed for enterprises undergoing digital transformation — unifying IT operations, data, and AI into a single, scalable platform. Our architecture integrates natively with Salesforce, Data 360, and your existing IT ecosystem so AI acts instantly, intelligently, and accurately.