Travellers expect intuitive discovery, simple booking, proactive updates, and fast resolution when plans change. Many travel providers still rely on disconnected booking engines, spreadsheets, and callcentre tools, making it difficult to provide realtime information or personalised service.
Alphaleo helps tour operators, OTAs, agencies, and transport providers use Salesforce to build a single engagement layer across marketing, sales, and service. By unifying traveller data and linking Salesforce with booking and ticketing platforms, we enable seamless journeys from first enquiry to posttrip followup.
- Lead and enquiry management for B2C and B2B/corporate travel
- Itinerary and booking management integrated with CRS/GDS/booking engines
- Service Cloud for disruptions, changes, refunds, and support cases
- Marketing journeys for pretrip information, upsell, and posttrip engagement
- Partner and agent portals for wholesale and B2B distribution
- Loyalty programmes and membership journeys for frequent travellers
Map enquiry to booking and disruption management processes; identify integration points with booking and operations systems.
Configure Salesforce for travellers, bookings, itineraries, and preferences; design end-to-end journeys and service workflows.
Connect Salesforce with booking engines, GDS/CRS, payment gateways, and communication channels; automate notifications and case actions.
Train sales and service teams, enable dashboards, and refine offers and journeys based on data and feedback.
- Single, consolidated view of travellers, bookings, and interactions
- Automated handling of enquiries, quotes, bookings, changes, and cancellations
- Proactive communications for confirmations, reminders, and disruptions
- Analytics on conversion, channel performance, and customer lifetime value
- Domain understanding of travel booking flows and B2B/B2C distribution
- Salesforce and integration skills that connect CRM with booking, ticketing, and partner systems
- Focus on reducing manual handling and improving traveller satisfaction and repeat bookings
Our Industries
Government & Public Sector
Transforming public services with secure, citizen-centric digital solutions.
Telecommunications
Driving connectivity, innovation, and customer engagement.
Retail
Reimagining retail with seamless, customer-first digital experiences
Manufacturing
Accelerating production excellence through smart, data-driven operations.
Travel & Hospitality
Delivering modern, personalized experiences for travelers and guests.
Financial Services
Accelerating digital transformation with compliance-ready, scalable solutions.
Our Partners
Alphaleo collaborates with industry-leading technology providers to deliver best-in-class results. Our partnerships enable seamless integration, enhanced automation, and maximum value for clients. Key partners include Salesforce, DocuSign, HubSpot, Zoho, HCL Software, Commercetools, BigCommerce, Databricks, JFrog, MuleSoft, Celigo, SnapLogic, and Blackthorn, powering our solutions with proven expertise and reliability.
Our Strategic Partnerships
The Alphaleo Lens
Our stories, strategies, and innovation from our experts
Trusted by Industry Leaders
Real words from brands that rely on our expertise