Public sector organisations are expected to deliver transparent, responsive, and citizen‑first services while operating under budget constraints, strict regulation, and legacy systems. Salesforce Public Sector Solutions, powered by agentic AI and data‑driven workflows, enable governments and public agencies to modernise service delivery, improve collaboration, and make better use of public data.
Alphaleo works with public sector entities in Australia and India to design and implement secure, scalable Salesforce solutions that connect citizens, departments, and ecosystem partners on a single digital platform. By combining Salesforce Industry Cloud capabilities with intelligent automation and AI agents, Alphaleo helps governments move from reactive administration to proactive, outcome‑driven service delivery.
Let’s Discover Advisory Offerings.
End‑to‑end handling of citizen requests, complaints, applications, and enquiries across channels and departments.
Centralised, searchable knowledge bases that keep citizens and public servants informed with accurate, up‑to‑date content.
360° visibility into citizens, agencies, vendors, NGOs, and internal stakeholders to support coordinated engagement and programmes.
Real‑time coordination, communication, and case handling for emergencies, disasters, and critical events, integrated with command centres.
- Map current services, processes, and systems; prioritise highimpact use cases such as complaints, permits, grants, or emergency coordination.
- Configure Salesforce Public Sector data models, workflows, and digital channels around real government processes and policy requirements.
- Integrate with lineofbusiness systems, registries, identity providers, and data platforms, implementing security, audit, and privacy controls.
- Train public servants, refine workflows using feedback and analytics, and introduce AIassisted triage, routing, and insights.
- Salesforce Public Sector data model aligned to government processes
- Secure citizen service portals for selfservice, status tracking, and notifications
- Unified case management across departments and agencies
- Knowledge bases for policies, services, and public information
- Stakeholder engagement dashboards with complete interaction history
- Automated workflows for approvals, escalations, and compliance
- AIassisted triage, prioritisation, and response recommendations
- Faster and more transparent citizen service delivery
- Improved interdepartment collaboration and data sharing
- Reduced manual workload and rework for public servants
- Better preparedness and response during emergencies and events
- Increased citizen trust through consistent, responsive engagement
- Scalable digital services without proportional increases in operating cost
- Proven expertise in Salesforce Industry Cloud and public sector implementations
- Agentic AI approach for proactive, insightled public service delivery
- Experience operating in complex, multiagency and multistakeholder environments
- Local presence and delivery capability across Australia and India
- Outcomedriven engagements measured by citizen impact, not just system golive
Our Industries
Government & Public Sector
Transforming public services with secure, citizen-centric digital solutions.
Telecommunications
Driving connectivity, innovation, and customer engagement.
Retail
Reimagining retail with seamless, customer-first digital experiences
Manufacturing
Accelerating production excellence through smart, data-driven operations.
Travel & Hospitality
Delivering modern, personalized experiences for travelers and guests.
Financial Services
Accelerating digital transformation with compliance-ready, scalable solutions.
Our Partners
Alphaleo collaborates with industry-leading technology providers to deliver best-in-class results. Our partnerships enable seamless integration, enhanced automation, and maximum value for clients. Key partners include Salesforce, DocuSign, HubSpot, Zoho, HCL Software, Commercetools, BigCommerce, Databricks, JFrog, MuleSoft, Celigo, SnapLogic, and Blackthorn, powering our solutions with proven expertise and reliability.
Our Strategic Partnerships
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Our stories, strategies, and innovation from our experts
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