Overview
Travel and hospitality brands operate in an alway son world where a single disruption or poor interaction can define the entire experience. Travellers and guests expect frictionless discovery, booking, checkin, and service, across web, mobile, call centres, and onproperty touchpoints, while operators must balance yield, occupancy, and service quality.
Alphaleo helps travel, hospitality, and wellness brands use Salesforce to orchestrate connected journeys across sales, service, marketing, and onground operations. From airlines and OTAs to hotels, resorts, and wellness providers, Alphaleo designs datadriven, AIassisted experiences that improve personalisation, automate routine tasks, and give staff the insight they need to delight customers at every stage of the journey.
Our Offerings
- Traveller and guest 360° profiles across channels and properties
- Salesforce powered booking, enquiry, and lead management processes
- Tailored campaigns and lifecycle journeys for acquisition, upsell, and loyalty
- Service Cloud for contact centres and on property service teams
- Experience Cloud portals for partners, agents, and corporate clients
- Loyalty Management for members, tiers, and benefits
- Analytics for occupancy, yield, satisfaction, and campaign performance
Our Approach
- Understand traveller and guest journeys from inspiration and booking to stay, wellness services, and post trip engagement.
- Configure Salesforce data models and processes for bookings, stays, memberships, cases, and offers.
- Connect Salesforce with CRS, PMS, GDS, ticketing, wellness, and payment systems to ensure a single view of the customer and itinerary.
- Launch journeys and service processes, enable staff, and use analytics and AI to continually refine experiences and revenue outcomes.
What We Deliver
- Unified view of travellers, guests, and members across brands and properties
- Connected sales, marketing, and service journeys with clear ownership
- Automated workflows for bookings, changes, cancellations, and service requests
- Personalised offers and communications before, during, and after travel or stays
- Dashboards for occupancy, revenue, guest satisfaction, and loyalty metrics
Why Alphaleo
- Salesforce multicloud expertise (Sales, Service, Marketing, Experience, Loyalty, Data Cloud) applied to travel and hospitality
- Strong integration experience with booking engines, PMS/CRS, wellness systems, and payment providers
- Focus on measurable outcomes higher direct bookings, better NPS/CSAT, improved occupancy and yield, and stronger loyalty
- Delivery hubs in Australia and India with a track record of complex, multiregion deployments
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