Hotels, resorts, and wellness providers must orchestrate stays, services, and memberships across a growing number of channels, brand sites, OTAs, apps, and walkins, while maintaining consistent service and brand standards. Guest expectations now extend beyond rooms to experiences, wellness, and personalised recognition across properties and visits.
Alphaleo uses Salesforce to unify guest data, stays, memberships, and service interactions into a single platform, integrating with PMS, booking, and wellness systems. This enables hospitality brands to deliver personalised experiences from prearrival through poststay, while also streamlining operations and creating new revenue opportunities in wellness, memberships, and ancillary services.
- Guest 360° profiles capturing stays, preferences, feedback, and membership status
- Lead and group sales management for corporate, events, and MICE business
- Integration with PMS/CRS for bookings, room status, and folios
- Service Cloud for front desk, concierge, and onproperty service teams
- Wellness and membership management for gyms, spas, and health services
- Loyalty programmes spanning rooms, F&B, spa, and experiences
- Marketing journeys for prearrival, instay, and poststay engagement
Understand guest and member journeys for different segments (corporate, leisure, long stay, wellness).
Configure Salesforce to represent guests, memberships, stays, and experiences; define key processes and segments.
Connect Salesforce with PMS/CRS, spa/gym systems, POS, and feedback platforms for realtime context.
Launch service workflows and campaigns; use analytics and AI to refine offers, recognition programmes, and service priorities.
- Unified view of guests, stays, memberships, and interactions
- Streamlined group and corporate sales pipelines with clear handoff to operations
- Proactive service processes for requests, issues, and special occasions
- Personalised offers and communications based on preferences and history
- Dashboards for occupancy, ADR, RevPAR, member engagement, and satisfaction
Our Industries
Government & Public Sector
Transforming public services with secure, citizen-centric digital solutions.
Telecommunications
Driving connectivity, innovation, and customer engagement.
Retail
Reimagining retail with seamless, customer-first digital experiences
Manufacturing
Accelerating production excellence through smart, data-driven operations.
Travel & Hospitality
Delivering modern, personalized experiences for travelers and guests.
Financial Services
Accelerating digital transformation with compliance-ready, scalable solutions.
Our Partners
Alphaleo collaborates with industry-leading technology providers to deliver best-in-class results. Our partnerships enable seamless integration, enhanced automation, and maximum value for clients. Key partners include Salesforce, DocuSign, HubSpot, Zoho, HCL Software, Commercetools, BigCommerce, Databricks, JFrog, MuleSoft, Celigo, SnapLogic, and Blackthorn, powering our solutions with proven expertise and reliability.
Our Strategic Partnerships
The Alphaleo Lens
Our stories, strategies, and innovation from our experts
Trusted by Industry Leaders
Real words from brands that rely on our expertise