Overview
Service led businesses in hitech and trading operate in markets defined by rapid change, tight margins, and demanding clients. Success depends on how well they manage complex pipelines, recurring revenue, partner ecosystems, and post sale support, while keeping operations lean and data diven.
Alphaleo helps service organisations use Salesforce as a unified platform for growth, connecting sales, delivery, service, and finance so that every team works from the same view of customers, contracts, and performance. With multi cloud expertise across Sales, Service, Experience, Marketing, and Revenue/CPQ, Alphaleo designs industry specific solutions that improve win rates, streamline fulfilment, and strengthen long term client relationships.
Our Offerings
- Salesforce Sales Cloud / Agent force Sales for project, subscription, and services pipelines
- CPQ and Revenue Cloud for complex pricing, contracts, and renewals
- Service Cloud for managed services, ticketing, and SLAs
- Experience Cloud portals for customers, partners, and suppliers
- Marketing Cloud and Account Engagement for B2B demand generation
- Data Cloud and analytics for utilisation, margin, and revenue insights
- Integrations with PSA, ERP, billing, and collaboration tools
Our Approach
- Map leadtocash and casetoresolution flows, utilisation models, and partner channels; define target Salesforce architecture.
- Configure data models and processes to support projectbased, subscription, and transactiondriven services.
- Connect Salesforce with PSA/PM, ERP, ticketing, and finance systems; automate handoffs and approvals.
- Provide rolebased workspaces for sales, delivery, and support; refine forecasts, dashboards, and SLAs using realworld data.
What We Deliver
- Single view of customers, contracts, projects, and cases
- Standardised sales, delivery, and support processes with clear ownership
- Automated renewals, upsell alerts, and utilisation insights
- Self service portals that reduce support load and improve transparency
- KPIs and dashboards for pipeline, revenue, utilisation, and satisfaction
Why Alphaleo
- Salesforce first services practice with strong B2B and subscription expertise
- Integration DNA across PSA, ERP, ticketing, and collaboration platforms
- Delivery hubs in Australia and India, enabling global reach with local context
- Out come driven approach focused on profitable growth, retention, and service excellence
Industry-Focused Solutions for a Digital-First World.
Enabling industries to leading the future of business.
Stronger Together, Delivering Greater Value.
Partnering with technology visionaries to unlock enterprise potential.
Enterprise Technology Transformation CRM , ERP & Ecosystem Apps
Data-Analytics , AI Dev Ops
Digital Commerce & Hyper Automation
Where Strategy Meets Execution and Results Follow.
Real outcomes from our technology innovations that transformed our clients' worlds.
Trusted by Industry Leaders
Real words from brands that rely on our expertise