Hitech and SaaS organisations must manage complex sales cycles, multiyear contracts, recurring revenue, and high volumes of product and feature updates. Customer success and support teams play a critical role in retention, but often work on different systems from sales and finance.
Alphaleo helps hitech providers use Salesforce to unify sales, customer success, product, and support data. With Agentforce Sales, Agentforce Service, Agentforce Revenue Management/CPQ, and Experience Cloud, we design a connected ecosystem where teams can manage opportunities, subscriptions, implementations, and tickets from a single, AIready platform.
- New business and expansion pipeline management
- Product, bundle, and subscription configuration with CPQ/Revenue Cloud
- Onboarding and implementation tracking (linked to PSA/PM tools)
- Customer success workspaces and health scoring
- Support ticketing, SLA management, and knowledgedriven selfservice
- Partner and reseller portals for deal registration and enablement
- Usage and telemetrydriven insights via Data Cloud integrations
Understand direct, channel, and selfserve motions; map prospecttocustomer and customertoadvocate journeys.
Configure Salesforce for products, entitlements, subscriptions, and delivery milestones.
Connect Salesforce with product usage, billing, PSA, and collaboration platforms to close data and process gaps.
Equip sales, CS, and support with rolebased consoles and dashboards; apply AI for churn prediction and nextbest action.
- Unified view of prospects, customers, contracts, usage, and health
- Streamlined quotetocash and onboarding journeys
- Proactive renewal and expansion workflows with earlywarning signals
- Selfservice support experiences with knowledge and community features
- Dashboards for ARR/MRR, churn, expansion, and support efficiency
- Deep understanding of SaaS metrics and motions (ARR, NRR, PLG, CS)
- Proven Salesforce multicloud and CPQ experience in hitech contexts
- Strong integration background with billing, PSA, and product analytics tools
- Focus on retention, expansion, and efficient, scalable growth
Our Industries
Government & Public Sector
Transforming public services with secure, citizen-centric digital solutions.
Telecommunications
Driving connectivity, innovation, and customer engagement.
Retail
Reimagining retail with seamless, customer-first digital experiences
Manufacturing
Accelerating production excellence through smart, data-driven operations.
Travel & Hospitality
Delivering modern, personalized experiences for travelers and guests.
Financial Services
Accelerating digital transformation with compliance-ready, scalable solutions.
Our Partners
Alphaleo collaborates with industry-leading technology providers to deliver best-in-class results. Our partnerships enable seamless integration, enhanced automation, and maximum value for clients. Key partners include Salesforce, DocuSign, HubSpot, Zoho, HCL Software, Commercetools, BigCommerce, Databricks, JFrog, MuleSoft, Celigo, SnapLogic, and Blackthorn, powering our solutions with proven expertise and reliability.
Our Strategic Partnerships
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