Jewellery and luxury retailers must deliver highly curated, trustdriven experiences where every interaction reflects the brand’s craftsmanship and exclusivity. Customers often begin online but expect expert guidance, personalisation, and reassurance, whether they complete the purchase digitally or in store.
Alphaleo helps jewellery brands use Salesforce to unify eCommerce, clienteling, and aftersales service into a single, premium experience. By combining Commerce Cloud, Service Cloud, and Marketing Cloud with tailored UX and data models, we enable brands to manage collections, appointments, bespoke orders, warranties, and loyalty in one connected journey.
- Luxurygrade Commerce Cloud storefronts for jewellery and watches
- Clienteling workspaces for store associates with full customer, preference, and purchase history
- Appointment booking and remote consultation journeys
- Bespoke order, engraving, and custombuild workflows
- Warranty, repair, and aftersales service case management
- Hightouch loyalty and membership programmes integrated with Marketing Cloud
Understand your brand story, collections, and sales motions (online, boutique, wholesale). Map highvalue journeys such as engagement rings, high jewellery, and gifting.
Design Commerce and instore experiences that reflect luxury standards—imagery, configuration, storytelling, and guided selling—while ensuring performance and security.
Integrate Salesforce with ERP, POS, inventory, and repair systems to ensure realtime stock, order, and service visibility across channels.
Deploy personalised journeys for VIPs, special occasions, and lifecycle events (anniversaries, milestones) and continuously refine based on data.
- Brand aligned, immersive eCommerce and appointment experiences
- Clienteling tools that empower associates with insights and recommendations
- End-to-end visibility of orders, bespoke builds, warranties, and repairs
- Loyalty and membership journeys that feel exclusive and personalised
- Analytics on segment performance, lifetime value, and product trends
- Understanding of luxury and jewellery retail dynamics, including boutique operations
- Ability to combine Commerce Cloud, Service Cloud, and Loyalty for unified luxury journeys
- Strong integration skills for POS, inventory, repair, and finance systems
- Focus on preserving brand equity while enabling measurable digital growth
Our Industries
Government & Public Sector
Transforming public services with secure, citizen-centric digital solutions.
Telecommunications
Driving connectivity, innovation, and customer engagement.
Retail
Reimagining retail with seamless, customer-first digital experiences
Manufacturing
Accelerating production excellence through smart, data-driven operations.
Travel & Hospitality
Delivering modern, personalized experiences for travelers and guests.
Financial Services
Accelerating digital transformation with compliance-ready, scalable solutions.
Our Partners
Alphaleo collaborates with industry-leading technology providers to deliver best-in-class results. Our partnerships enable seamless integration, enhanced automation, and maximum value for clients. Key partners include Salesforce, DocuSign, HubSpot, Zoho, HCL Software, Commercetools, BigCommerce, Databricks, JFrog, MuleSoft, Celigo, SnapLogic, and Blackthorn, powering our solutions with proven expertise and reliability.
Our Strategic Partnerships
The Alphaleo Lens
Our stories, strategies, and innovation from our experts
Trusted by Industry Leaders
Real words from brands that rely on our expertise