Overview
Retailers today must deliver consistent, high quality experiences across online, instore, and emerging channels while managing tight margins, evolving customer expectations, and complex operations. Disconnected systems for eCommerce, CRM, marketing, and stores often lead to fragmented journeys, limited insight, and missed opportunities.
Alphaleo helps retailers use Salesforce across Commerce Cloud, Marketing Cloud, Service Cloud, and Loyalty to create connected shopping journeys that link discovery, purchase, fulfilment, and service on a single, data driven foundation. From luxury brands to digital first retailers, Alphaleo focuses on delivering personalised, insightled engagement that strengthens loyalty and drives profitable growth.
Our Offerings
- Unified customer and shopper 360° profiles
- Salesforce Commerce Cloud for B2C and marketplace models
- Store and associate enablement on Salesforce (clienteling, service, appointments)
- Personalised marketing and lifecycle journeys via Marketing Cloud / Data Cloud
- Omnichannel service (contact centre, chat, messaging, instore support)
- Loyalty Management and member experience design
Our Approach
- Map current shopper journeys across online, store, and service channels and identify high impact use cases (e.g., premium checkout, clienteling, returns, loyalty).
- Design integrated experience blueprints and Salesforce architectures that connect Commerce, CRM, marketing, and loyalty with core retail systems (POS, OMS, ERP).
- Configure Salesforce clouds, build storefronts and portals, and integrate with payments, inventory, and fulfilment systems for end to end visibility.
- Launch journeys and campaigns, enable store and CX teams, and use analytics and testing to refine offers, content, and flows.
What We Deliver
- Connected digital and instore experiences powered by Salesforce
- Single view of customers, orders, and interactions across all channels
- Personalised promotions, recommendations, and content
- Streamlined fulfilment and returns journeys
- Dashboards for revenue, conversion, loyalty, and service metrics
Why Alphaleo
- Deep Salesforce expertise across Commerce, Marketing, Service, and Loyalty
- Proven ability to integrate Salesforce with POS, OMS, ERP, and payment ecosystems
- Delivery hubs in Australia and India, combining local context with scalable execution
- Out come driven approach focused on conversion, AOV, repeat purchase, and NPS
Industry-Focused Solutions for a Digital-First World.
Enabling industries to leading the future of business.
Stronger Together, Delivering Greater Value.
Partnering with technology visionaries to unlock enterprise potential.
Enterprise Technology Transformation CRM , ERP & Ecosystem Apps
Data-Analytics , AI Dev Ops
Digital Commerce & Hyper Automation
Where Strategy Meets Execution and Results Follow.
Real outcomes from our technology innovations that transformed our clients' worlds.
Trusted by Industry Leaders
Real words from brands that rely on our expertise