Overview
Telecommunications providers manage complex customer lifecycles involving subscriptions, billing, service assurance, partners, and large-scale operations. Delivering consistent, digital-first experiences while maintaining operational efficiency is a constant challenge.
Alphaleo helps telecom organizations use Salesforce to unify customer data, automate service operations, and improve subscriber experiences across channels.
Our Offerings
B2B – Enterprise Communications
- Enterprise account and hierarchy management
- Contract, SLA, and lifecycle management
- Quote to order and order orchestration across services and sites
- Enterprise service management and case handling
- Partner, dealer, and channel enablement
B2C – Consumer & Small Business
- Customer lifecycle and subscription management
- Omnichannel care across voice, chat, messaging, and social
- Digital self service and mobile first experiences
- Retention and churn management programmes
- Campaign and offer personalisation integrated with marketing
Crossfunctional Capabilities
- Single customer and account 360° view across sales, service, and finance
- Usage, billing, and revenue analytics
- AI driven nextbest offers, churn prediction, and sentiment insights
Our Industry Experience
- B2C and B2B telecom service providers
- Mobile, broadband, and enterprise connectivity services
- High-volume customer service environments
- Multi-partner and dealer-led sales models
Our Approach
- Automate sales, onboarding, and service workflows
- Enable analytics for churn, service quality, and revenue
- Integrate Salesforce with OSS/BSS and billing systems
- Design Salesforce-aligned telecom data models
- Configure account hierarchies, products, offers, and workflows in Communications Cloud.
Business Impact
- Improved subscriber experience and retention
- Faster service resolution and reduced call volumes
- Better visibility into customer and partner performance
- Scalable CRM platforms supporting growth
Why Alphaleo
- Deep understanding of B2B communications business models
- Strong Salesforce platform and integration expertise (including OSS/BSS and billing)
- AI first approach to enterprise account intelligence and forecasting
- Proven experience delivering complex, multisystem enterprise transformations
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