Public transport and mobility agencies operate in highvisibility environments where service disruptions, safety incidents, and customer feedback must be managed in real time. Legacy tools and siloed systems can make it difficult to connect passenger experience with operational data, slowing responses and eroding public confidence. Alphaleo helps transport organisations implement Salesforce Public Sector Solutions as an engagement and casemanagement layer across modes, routes, and partners. By consolidating enquiries, complaints, incident reports, and licensing workflows into a single, datadriven platform, agencies gain clearer insight, faster coordination, and more transparent communication with passengers and stakeholders.
360° view of passengers, operators, community groups, and partners; support for feedback, enquiries, and campaigns.
Case management for disruptions, safety incidents, complaints, and lostproperty handling across modes and routes.
Digital processes for operator licences, driver accreditations, vehicle registrations, and compliance checks.
Portals and workflows for transport operators, contractors, and maintenance partners.
Dashboards combining operational and customer service data for better planning and response.
Document passenger journeys and backoffice workflows from enquiries and complaints to incident resolution and licence processing.
Tailor Salesforce Public Sector Solutions for transport use cases, including data models, workflows, and digital forms.
Connect CRM with ticketing, scheduling, asset, and safety systems to provide context in every case.
Use analytics, dashboards, and AI to identify hotspots, recurring issues, and improvement opportunities.
- More responsive handling of passenger issues and complaints
- Better coordination between customer service, operations, and safety teams
- Increased transparency through status updates and selfservice
- Improved regulatory reporting and stakeholder communication
- Stronger public confidence in transport services
- Industryaligned Salesforce designs for public transport and mobility agencies
- Integration capability across CRM, ticketing, scheduling, and operational systems
- AIenabled insights into incident trends, hotspots, and service performance
- Proven approach to delivering secure, compliant solutions for public agencies
Our Industries
Government & Public Sector
Transforming public services with secure, citizen-centric digital solutions.
Telecommunications
Driving connectivity, innovation, and customer engagement.
Retail
Reimagining retail with seamless, customer-first digital experiences
Manufacturing
Accelerating production excellence through smart, data-driven operations.
Travel & Hospitality
Delivering modern, personalized experiences for travelers and guests.
Financial Services
Accelerating digital transformation with compliance-ready, scalable solutions.
Our Partners
Alphaleo collaborates with industry-leading technology providers to deliver best-in-class results. Our partnerships enable seamless integration, enhanced automation, and maximum value for clients. Key partners include Salesforce, DocuSign, HubSpot, Zoho, HCL Software, Commercetools, BigCommerce, Databricks, JFrog, MuleSoft, Celigo, SnapLogic, and Blackthorn, powering our solutions with proven expertise and reliability.
Our Strategic Partnerships
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