Utilities organizations are responsible for delivering essential services while managing regulatory compliance, asset-intensive operations, and large customer bases. Salesforce enables utilities to modernize customer engagement, service operations, and field service coordination.
Alphaleo helps utilities implement Salesforce to deliver reliable, transparent, and customer-centric service experiences.
- Multisite and multimeter account hierarchies
- Contract, tariff, and pricing structure management
- Onboarding, renewals, and renegotiation workflows
- Case capture across contact centre, portal, and field channels
- Outage and incident management workflows
- SLA tracking and escalation handling
- Integration with metering, billing, and payment systems
- Usage visualisation and anomaly detection
- Forecast and usagebased advisory insights for customers
- Integration with field service and assetmanagement platforms
- Work order and appointment management
- Site and assetlevel visibility for commercial customers
- Review metertocash processes, service models, and system interfaces across the utility landscape.
- Configure Utilities Cloud for B2B accounts, contracts, products, and service processes.
- Integrate with metering, billing, outage, and fieldservice systems for endtoend visibility.
- Establish dashboards, alerts, and AIdriven insights; iterate on workflows to improve reliability and experience.
- Improved satisfaction and retention across commercial and industrial customers
- Faster response times for service requests and outages
- Reduced manual effort through integrated, automated workflows
- Better regulatory reporting and transparency using reliable data
- Scalable engagement across large, multisite portfolios
- Strong Salesforce Utilities Cloud and broader Industry Cloud expertise
- Proven integration capabilities across metering, billing, and asset systems
- AIenabled service and engagement models tailored for utilities
- Experience delivering secure, compliant architectures for regulated sectors
Our Industries
Government & Public Sector
Transforming public services with secure, citizen-centric digital solutions.
Telecommunications
Driving connectivity, innovation, and customer engagement.
Retail
Reimagining retail with seamless, customer-first digital experiences
Manufacturing
Accelerating production excellence through smart, data-driven operations.
Travel & Hospitality
Delivering modern, personalized experiences for travelers and guests.
Financial Services
Accelerating digital transformation with compliance-ready, scalable solutions.
Our Partners
Alphaleo collaborates with industry-leading technology providers to deliver best-in-class results. Our partnerships enable seamless integration, enhanced automation, and maximum value for clients. Key partners include Salesforce, DocuSign, HubSpot, Zoho, HCL Software, Commercetools, BigCommerce, Databricks, JFrog, MuleSoft, Celigo, SnapLogic, and Blackthorn, powering our solutions with proven expertise and reliability.
Our Strategic Partnerships
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Our stories, strategies, and innovation from our experts
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